Returns Policy
Your fit and feel come first—if something isn’t right, you can request a return within 30 days of delivery and we’ll guide you every step of the way.
| Quick reference | What to know |
|---|---|
| Return window | 30 days from the delivery date |
| Eligible reasons | Defective, damaged, wrong item, wrong size shipped, or significantly different from description |
| Item condition | Unused, unwashed, with original tags attached and in original packaging where possible |
| Return shipping | We cover returns when it’s our error; customer covers change-of-mind returns |
| Exchanges | Available for size/color when in stock; otherwise we process a refund |
| Refund timing | Processed 5-7 business days after we receive and inspect; appears on statement in 5-10 business days |
| Contact | [email protected] |
Return window: 30 days from delivery.
Eligible reasons for return
- Item is defective or damaged on arrival.
- Wrong item or wrong size was shipped.
- Item is significantly different from its description or photos.
Item condition requirements
- Items must be unused and unwashed.
- Original tags must be attached.
- Original packaging should be included where possible.
Photo and proof requirements
To help us resolve your request quickly, include clear, well‑lit photos:
- Close-up of the issue or defect.
- Image of the size tag.
- Full front and back views of the item.
How to request a return or exchange
- Email [email protected] from your order email.
- Include your order number in the subject line.
- Tell us the reason for the return and your preferred resolution (exchange or refund).
- Attach the required photos.
- Wait for our approval email with return instructions.
Who pays return shipping
| Scenario | Return shipping | Original shipping fee | Refund eligibility |
|---|---|---|---|
| Our error (defective, damaged, wrong item/size, significantly different) | GERAIALYA.COM provides a prepaid return label | Refunded | Refund or exchange offered |
| Change of mind (including fit preference, dislike of color/style) | Customer pays return postage via trackable carrier | Not refunded | Refund or exchange when item meets condition requirements |
Items we cannot accept
- Used, worn, washed, or altered items.
- Items missing original tags.
- Items with minor cosmetic variations such as slight color differences from screen display.
Exchanges
We can exchange for a different size or color when stock allows. If the requested item is unavailable, we will process a refund instead. For our-error cases, we cover the return shipping; for change-of-mind exchanges, the customer covers return postage.
Approvals, timing, and updates
- We’ll email approval and instructions, including a return authorization and, when applicable, a prepaid label.
- Support replies are typically sent within 1-2 business days.
- Once your return is received and inspected, refunds are processed within 5-7 business days. Banks and card providers may take an additional 5-10 business days to post the credit.
- No restocking fees apply.
Need help choosing the right size or finish to feel amazing in your look? Email [email protected] for personalized assistance before you order.