Shipping Policy

1 Order Processing and Handling Protocol

At Geraialya, we understand that receiving your garments quickly is of the utmost importance. Our dedicated logistics team works diligently to process and dispatch every order with high precision and efficiency.

• Handling Time: 1 business day for all standard orders.
• Daily Order Cut-Off Time: 5:00 PM EST, Monday through Friday.

Orders placed and payment verified successfully by 5:00 PM EST on any business day (Monday through Friday) will begin processing immediately on the same day and are systematically handed over to our premier carrier network within 1 business day. Orders placed after 5:00 PM EST on Friday, throughout the weekend, or during recognized national public holidays will commence processing on the following business day.

2 Flat-Rate Shipping Costs

We believe in straightforward, transparent pricing without any hidden fees, complicated weight calculations, or surprise surcharges at checkout.

3 Delivery Services and Carrier Partners

To guarantee that your apparel purchases arrive securely, accurately, and in pristine condition, we have established strong partnerships with industry-leading, highly trusted courier services:

• Carrier Partners: USPS, UPS, and FedEx.

Depending on your specific delivery address, package dimensions, weight, and regional service availability, your order will be expertly routed through one of these reliable carriers. We continuously monitor carrier performance to ensure optimal transit times and secure handling.

4 Shipping Timelines and Cost Overview

Transit schedules commence immediately once your order has been officially dispatched from our central fulfillment facility. The comprehensive delivery duration consists of our standard 1-day handling period combined with the carrier's designated transit duration.

Please note: Delivery estimates are calculated exclusively in business days (Monday through Friday, excluding weekends and national public holidays). Unforeseen regional carrier delays, peak seasonal postal surges, or adverse weather conditions may occasionally influence final transit durations.

5 Shipment Tracking and Monitoring

We want you to stay informed regarding the journey of your new garments every step of the way from our warehouse to your front door:

• Tracking Information: As soon as your order has been processed and prepared for dispatch, you will receive an automated shipment confirmation email containing your unique tracking number and a direct hyperlink to the carrier's tracking portal.
• Activation Window: Please allow up to 24 hours following the receipt of your confirmation email for the carrier to update their internal network and display the initial scanning events.
• Tracking Assistance: You can independently monitor your shipment's progress online. If you encounter any technical difficulties tracking your package, our customer support team is always ready to step in and help.

6 Address Accuracy and Delivery Failures

Providing complete and precise shipping information is entirely essential for ensuring timely, successful delivery of your apparel items.

• Customer Obligation: Customers are fully responsible for providing accurate, current, and complete delivery information at checkout. Please verify your apartment numbers, suite markers, street names, and postal zip codes before final payment confirmation.
• Modification Window: If you identify a mistake in your shipping details immediately after placing your order, please contact us promptly within our 1-day handling window at [email protected]. Once a parcel enters active carrier transit, our capacity to modify destination addresses becomes restricted.
• Returned Parcels: If a package is returned to our facility due to incorrect addressing, failed delivery attempts, or unclaimed storage status, additional re-shipping costs may apply.

7 Transit Issues: Damaged, Lost, or Stolen Packages

We take extensive care in packaging your clothing items securely to ensure they arrive in flawless condition. However, once packages are handed over to our shipping partners (USPS, UPS, or FedEx), external factors can occasionally impact final delivery.

• Damaged Shipments: If your delivery arrives visibly damaged and your garments have been compromised, please retain all original packaging boxes and protective materials, capture clear photographs of the damage, and contact our team immediately.
• Missing Deliveries: If tracking confirmation records indicate your package was successfully delivered, but you cannot locate it, we recommend inspecting secure surrounding areas, leasing offices, or consulting household members. If it remains missing, please contact the carrier to launch an official inquiry and notify our support desk so we can assist you.