Return & Refund Policy
At Geraialya, we take immense pride in the craftsmanship and quality of our wardrobe collections, featuring our signature jackets, denim tops, and chic skirts. We want you to feel completely confident and satisfied with every purchase you make at geraialya.com. If for any reason you are not entirely pleased with your order, we have structured our return and refund procedures to be transparent, fair, and straightforward.
Return Window and Eligibility Period
We provide an extended return window to give you ample time to inspect, try on, and evaluate your new garments.
- Return Window: You have up to 60 days from the official delivery date of your order to request and initiate a return.
- Item Condition: To qualify for a successful return, items must be unworn, unwashed, undamaged, free of any stains, odors, or pet hair, and retain all original product tags and packaging materials.
Please note that final sale items, intimate garments, or items showing clear signs of wear outside of normal inspection will not be accepted for return.
Summary of Return & Refund Terms
| Policy Parameter | Timeline / Detail | Associated Fees |
|---|---|---|
| Return Window | Within 60 days of delivery date | $0.00 (No restocking fees) |
| Refund Processing Time | Within 12 days after return inspection | $0.00 (Zero transaction fees) |
| Eligible Products | Jackets, Denim Tops, Skirts | Original tags required |
Refund Processing and Fee Structure
Once your returned package arrives at our facility, our quality control team will inspect the items to verify their condition against our return requirements.
Transparent, Fee-Free Refunds
We process all approved refunds within 12 days following the successful receipt and verification of your returned parcel. Best of all, we charge absolutely no fees—no restocking fees, hidden charges, or processing penalties. Your refund will be issued directly back to your original form of payment.
Step-by-Step Return Instructions
To ensure your return is processed swiftly and without delays, please follow these simple steps:
- Step 1: Contact Support: Send an email to our support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Step 2: Receive Return Authorization: Our team will review your request and provide you with return instructions and the appropriate mailing address.
- Step 3: Pack and Ship: Securely pack your items in their original packaging with tags intact, and ship them back using your preferred traceable courier service.
Exchanges and Damaged Items
If you received an incorrect item, or if your garments arrived damaged due to transit issues, please notify us immediately within our support hours. We will promptly arrange for a replacement or a full refund at no additional cost to you.
Geraialya Return Support & Inquiries
For any questions regarding your return status, refund requests, or exchange assistance, please contact our team:
- Support: Returns & Customer Relations
- Store Name: Geraialya
- Website: geraialya.com
- Email: [email protected]
- Address: 1488 Dover St, Mohegan Lake, NY 10547, United States
- Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday