Cancellation Policy

1. Purpose and Scope of Our Cancellation Guidelines

This Cancellation Policy outlines the rules, timeframes, limitations, and operational procedures governing order cancellations at Geraialya. When you place an order with us, you enter into a binding purchase agreement. However, we recognize that early modifications are often necessary. This policy applies to all retail purchases made directly through our official website.

We are committed to fair customer care practices, ensuring that you are fully informed of your rights and our logistical cut-offs before, during, and immediately after placing your order.

2. Cancellation Window and Daily Cut-Off Times

Because our warehousing and fulfillment team works efficiently to dispatch garments within our standard handling timeframe, cancellations must be requested within strict operational windows:

• Daily Order Cut-Off Time: 5:00 PM EST, Monday through Friday. Orders placed after this hour will begin processing on the following business day.
• Pre-Fulfillment Window: You may cancel your order free of charge at any point before it enters the physical packaging and shipping preparation phase.
• Weekend and Holiday Processing: Orders submitted over the weekend (Saturday and Sunday) or on recognized public holidays are processed starting the next official business morning, affording customers until that morning to request an early cancellation.

3. Comprehensive Summary of Cancellation Terms & Fees

4. Our Fee-Free Cancellation Guarantee

5. Step-by-Step Guide: How to Request a Cancellation

To ensure your cancellation request is addressed before fulfillment locking occurs, please follow these structured steps:

• Step 1: Prepare Your Details: Locate your order confirmation number, the email address used during checkout, and the specific items you wish to cancel.
• Step 2: Contact Support Immediately: Send an email to our dedicated support desk at [email protected] with the subject line "Urgent Cancellation Request - [Your Order Number]".
• Step 3: Verification & Confirmation: Our support agents will instantly check with our dispatch floor. If the items have not been packed or handed to the carrier, your cancellation will be approved and confirmed via email.

6. Post-Dispatch Scenarios and Returns

If your order has already been processed, packed, and handed over to our shipping partners (such as USPS, UPS, or FedEx) prior to your cancellation request, we cannot recall or intercept the shipment in transit. In such cases:

• You must wait for the package to arrive at your delivery destination.
• Once delivered, you may initiate a standard return or exchange process in accordance with our store Return Policy.
• Refusing delivery at the doorstep without prior communication may result in delayed refund processing and carrier return-to-sender fees deducted from your final credit.

7. Order Modifications and Changes

If you wish to change your order (such as modifying a size, color, shipping address, or adding/removing items) rather than canceling it completely, the same pre-dispatch time constraints apply. Please notify us immediately via email. If the package has not yet entered fulfillment, we can often cancel the original order so you can place a new, correct one, or manually adjust items depending on stock availability.

8. Refunds and Processing Timelines

Once a pre-dispatch cancellation is successfully approved and processed by Geraialya, your refund is instantly triggered on our end. Depending on your financial institution or payment provider (credit card companies, PayPal, etc.), funds typically reflect back in your account within 3 to 7 business days. Please note that banking processing times are outside our direct control.